Unemployment Insurance Assistance
Important Information
Here's What You Need to Know
  • Unemployment Insurance Debit Card Update: In late June 2023, the Department of Labor will begin utilizing Conduent for debit card services. Customers currently receiving benefits via debit card will be automatically mailed a new card. While new funds will not be added to existing Key2Benefits Direct Payment Cards, these cards can still be used while there is a balance. See here for more information and FAQs. 
  • Receive an IRS or Tax Bill Without Receiving Unemployment Benefits? You may be a victim of unemployment identity fraud. Before you contact the Department of Labor, read the important information, including instructions for reporting the fraud to the correct government agency and getting your tax documents updated, under "Unemployment Fraud and Tax Bills" on our Report Fraud webpage.
  • 1099-G Update: By the end of January, New Yorkers who received unemployment benefits in 2022 will receive a copy of their 1099-G in the mail unless you opted out of having the form mailed. All New Yorkers who received unemployment benefits in 2022 can now view and print their 1099-G tax forms on our website. For more information about the form, visit our 1099-G webpage.
  • Multi-Factor Authentication Update: Beginning September 21, 2022, all users are now prompted to set up MFA when using the online unemployment Services portal. More information is available on our MFA webpage.
Claimant Handbook & Frequently Asked Questions
Unemployment Insurance Handbook

The handbook provides general information for Unemployment Insurance benefits. Find this document in English and various other languages.

Frequently Asked Questions

Get answers to your questions about Unemployment Insurance.

Report Fraud
UI Fraud and Identity Theft
The Department of Labor works very hard to protect the integrity of our agency and programs. To combat and stop unemployment insurance (UI) fraud and identity theft, we work actively alongside local, state and federal law enforcement agencies, government agencies, claimants, and employers in New York State and around the country. NYS DOL has launched a new online fraud resource with important information about protecting your identity from fraudsters, including guidance on how to report fraud, protect your personal information, and observe safe online practices.
Tools to Help You
These tools are designed to give you estimations of your benefit rate, and how working part time could impact your benefits.
Claimant Advocate Office

Advocates provide free, impartial and confidential services that help claimants, particularly those with limited English proficiency or other barriers, understand their rights and responsibilities under Unemployment Insurance Law.

Hearings & Appeals

If you are found ineligible to receive unemployment insurance benefits, you will receive a determination explaining the reason. If you disagree, you may request a hearing within 30 days from the date of the determination.

We Are Your DOL
Hi! I'm Perkins, the UI Bot.
Click me for assistance.