Unemployment Insurance Contact
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Telephone Claims Center

Call the Telephone Claims Center (TCC) toll-free at (888) 209-8124 during the hours of operation (currently expanded):

Monday - Friday 8:00 AM - 7:30 PM

Saturday and Sunday 7:30 AM - 8:00 PM

Due to enormous volume, there may be considerable wait time. Please be patient; everyone who is entitled will get their benefits.

If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at (888) 783-1370; however, if you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center.

Please note that the TCC staff cannot help you with issues related to your NY.gov account, such as difficulty logging in, changing your personal information or resetting your password. For NY.gov assistance, please call 800-833-3000.

Email

If you have a general Unemployment Insurance (UI) question or a claim-specific question not answered in our Frequently Asked Questions section, you may send us a secure message.

Sign in with your NY.Gov ID and click on "Messages."

Read How to Send a Message for more information.

See Frequently Asked Questions (FAQs) and Customer Tutorials to help you get started with NY.Gov ID. Read all of the Unemployment Insurance Frequently Asked Questions.

Write

Be sure that your Social Security number appears at the top of the right hand corner on all pages.

New York State Department of Labor

P.O. Box 15130

Albany, NY 12212-5130

Fax

Be sure that your Social Security number appears at the top of the right hand corner on all pages. Save your fax confirmation sheet as we do not confirm the receipt of a fax or written correspondence.

(518) 457-9378

Weekly Benefits

It's best to claim weekly benefits or obtain benefit payment information online with your NY.Gov ID.

Certify Online

or call 1-888-581-5812

If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370. You may claim your weekly benefits Monday through Friday from 7:30 AM until midnight and from 12:01 AM Saturday until midnight on Sunday. You may request payment the first week following the week you initiate a claim or on Sunday at the end of the week that you are claiming. Weekly claims made on Sunday are for the week ending that day.

Debit Card Questions

Call KeyBank Customer Service at (866) 295- 2955.

Request a Hearing

Your written request must be received within 30 days of the determination. Be sure that your Social Security number appears at the top right hand corner on all pages.

Write:

New York State Department of Labor

P.O. Box 15131

Albany, NY 12212-5131

Suspected Fraud

You can report UI benefits fraud three ways:

  • Online Form
  • Call our hotline toll-free at (888) 598-2077. Your call can be made anonymously.
  • Report by mail to: New York State Department of Labor, Office of Special Investigations, Bldg 12 - Room 576, W. Averell Harriman Campus, Albany, NY 12240

To report employers committing fraud, please see the Employer UI Fraud page.

 

Payment Plan

Call the Collections Unit at (800) 533-6600

Write:

Mail your request to Unemployment Insurance Division, NYS Department of Labor, P.O. Box 1195, Albany, NY 12201. Be sure to write your Social Security number on your request.