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File a New Unemployment Insurance Claim

Our online system has been improved to better serve New Yorkers. You may file any day of the week from 7:30 AM to 7:30 PM.
Latest Updates
What You Need to Know

  • Important Notice About Receiving Your Back Benefits: The DOL is using DocuSign’s secure digital signature technology to help New Yorkers get their backdated payments. If you receive an email, please fill out the form and send it in so that we can get you the benefits you are eligible for as quickly as possible. To verify the legitimacy of your notification from DocuSign the message will be sent to you from [email protected] and the Reply-To email will be [email protected] Docusign FAQs

  • Waiting weeks for unemployment benefits have been waived during this crisis. If you’ve seen the term ‘waiting week’ on your payment history, it is a relic of our existing system and does NOT impact your benefits.

  • The DOL has begun a new initiative to proactively inform New Yorkers of the status of their unemployment benefits application through emails and text messages. This initiative is designed to keep New Yorkers informed throughout the process — from submission to approval.

  • Important Notice to NYS Employers: The Department of Labor issued a directive to remind  employers of their obligation to provide information to employees to help them promptly complete the unemployment insurance benefits application. Employers may use Form IA 12.3 to provide this information. The best way to file a new unemployment insurance claim is online. The application has been updated so New Yorkers can apply for Unemployment Insurance or Pandemic Unemployment Assistance.
  • If you have already filed a claim, and were told you needed to call to complete your application do NOT call - instead, the Department of Labor (DOL) call center will call you directly. 
Frequently Asked Questions
Get answers to your questions about Unemployment Insurance

Video: How To File an Application for Unemployment Benefits

Paid Sick Leave
Governor Cuomo enacted a law that provides benefits - including sick leave, paid family leave, and disability benefits - to New York employees impacted by the mandatory or precautionary orders of quarantine or isolation due to COVID-19. If your employer does not comply with this law, you have the right to file a complaint.
For Department of Labor Employees Only
Please check this page 30 minutes prior to the start of your work day and again during your work day.