People looking over resume

Rapid Response Services for Jobseekers

Help for Employees Facing Layoffs
Rapid Response Services for Jobseekers

Introduction to Rapid Response

Rapid Response is a service that we offer to businesses and employees affected by cutbacks and site closings. We provide early job placement assistance and other service resources. We know this is a stressful time, and we’re here to help. We would like the opportunity to meet with you to discuss our services in more detail and get to know you and your career goals.

Rapid Response Services

We have assisted thousands of job seekers achieve their job search goals. Rapid Response services are unique and tailored to your needs. Rapid Response staff work directly with you through the entire job search process. Rapid Response are provided at no cost and will save you time and money. Some of our services include:

Skills-Based Resume Development

  • We know what businesses are looking for in a resume. We will work with you to highlight your key skills and showcase them through a skills-based resume.

Job Search Assistance


  • Our Rapid Response teams work alongside our Business Services staff who have worked hard to build strong relationships with top businesses.  These relationships allow us to effectively advocate on your behalf.  Once you apply for a position, our staff will reach out to the business to discuss your resume and highlight your skills and fit.

How to Get Started

To take advantage of Rapid Response services, contact your Rapid Response team. They will help you complete your Customer Registration and discuss how they can best support your job search efforts.

RegionCovered CountiesNamePhone #Email
Capital RegionAlbany, Rensselaer, Schenectady,
Columbia, Greene, Saratoga,
Warren, Washington
Taylor McKinzie518-457-1505[email protected]
New York CityNew York City, Bronx, Kings (Brooklyn),
New York (Manhattan), Queens,
Richmond (Staten Island)
Angelique Tiam-Fook718-613-3659[email protected]
Long IslandNassau, SuffolkFrederick Danks516-934-8560
516-934-8507 (Fax)
[email protected]
Hudson ValleyYonkers City, Rockland, Westchester,
Putnam, Dutchess, Orange,
Ulster, Sullivan
Elias Flores845-568-5392
845-568-5321 (Fax)
[email protected]
Mohawk ValleyFulton, Montgomery, Schoharie,
Herkimer, Madison, Oneida
Michael Clark315-793-2491
315-793-2216 (Fax)
[email protected]
CentralCayuga, Cortland, Syracuse, 
Onondaga, Oswego
Paula Yerdon315-479-3435[email protected]
Finger LakesOntario, Seneca, Wayne,
Yates, Monroe, Genesee,
Livingston, Orleans, Wyoming
Erica Bruce585-258-8861[email protected]
North CountryClinton, Essex, Franklin, 
Hamilton, Jefferson, Lewis,
St. Lawrence
Melissa Baretsky518-561-0430 ext. 3058[email protected]
Southern TierBroome, Tioga, Chenango,
Delaware, Otsego, Chemung,
Schuyler, Steuben, Tompkins
Regenna Darrah (Interim)518-457-1143[email protected]
Western New YorkNiagara, Buffalo, Erie, 
Cheektowaga, Tonawanda, Allegany,
Cattaraugus, Chautauqua
Amy Riter716-851-2659[email protected]


Customer Application and Information Survey

Additional Resources

  • Coursera: Unemployed New Yorkers will have access to nearly 4,000 programs across high-growth industries and can hone skills in data science, business, and technology. Many of these programs are pathways to certifications, professional certificates and can help elevate your career.
  • New York State of Health Marketplace: Find guidance on affordable healthcare options.
  • An online tool to access programs and resources such as Supplemental Nutrition Assistance Program, Home Energy Assistance Program, and/or Public Assistance.
  • Employee Benefits Security Administration (EBSA): Find guidance on 401k and retirement.
  • Local Career Centers: Use our locator to connect with your local Career Center. Please call ahead to ask about their appointment policy.

Factsheet: Rapid Response for Employees

Factsheet: Shared Work Program