Business Advocacy Office (BAO)

The New York State Department of Labor (NYSDOL) is committed to supporting the success of New York's small businesses. The Business Advocacy Office (BAO) serves as your central point of contact, connecting you to the resources, support, and expertise you need to navigate challenges and grow. We understand that navigating regulations, workforce development, and accessing state programs can be complex. That's why we offer a range of services designed to bring valuable information and expertise directly to you.

If you've encountered challenges resolving an issue with the New York State Department of Labor related to unemployment, taxes, regulations, or other areas, and you've already exhausted standard administrative channels, the Business Advocacy Office is here to assist. We act as your dedicated advocate, ensuring your voice is heard and your issues are addressed effectively.

Our Role & Commitment:

• Prompt Response: We are committed to responding quickly to all inquiries.
• Active Listening: We will listen carefully to your concerns and discuss the issue with you to fully understand the situation.
• Problem Solving: We will explore all available avenues within the NYSDOL to find a resolution to your issue.
• Connecting You to Resources: We ensure you have access to relevant NYSDOL training and educational resources, when applicable.
• Referrals: Even if your issue is outside the NYSDOL, we can assist in finding the correct contact at the appropriate agency.
• Accessibility: We can help you find the help you need, regardless of if you are a business or not. The NYSDOL offers free, real-time interpreter services via 3-way phone calls upon request if you don't speak English.

The Business Advocacy Office provides customized presentations and outreach events tailored to the needs of your organization or business group. Whether you prefer a live, in-person session or a virtual presentation, we can connect you with the right experts and information.

• Free Business Services Overview: We offer presentations detailing the wide array of FREE business services available through the NYSDOL, including:
  • Business Services Representatives: Customized solutions to meet your business goals.
  • Human Resource Service Consultations: Expert advice on HR-related matters.
  • Workforce Recruitment Assistance: Help finding skilled workers.
  • Guidance on Hiring Incentives, Tax Credits, and Funding Opportunities: Information on programs to help curb costs.

• “Nuts and Bolts" Technical Training: We can arrange for in-depth training on specific topics related to labor law, HR best practices, unemployment insurance, and other areas of DOL expertise, providing actionable information you can immediately implement.
• Multi-Agency Presentations: We can assemble a team of advocates from various New York State agencies to provide comprehensive information on topics such as Licensing and Regulations, Taxes and Financial Assistance, Workforce Development Programs, MWBE Opportunities, and much more.

The Business Advocacy Office can connect your business to a range of valuable free resources offered by the NYSDOL.

Services for Businesses: Supporting Business Needs in New York

Recruiting and Hiring:

• New York State Job Bank: Post jobs and find qualified candidates.
• NYS Virtual Career Center: Resources for businesses.
• NYS DOL Virtual Career Fairs: Connect with potential employees.
• Apprenticeship Program: Develop a skilled workforce through structured on-the-job training.
• NY Youth Jobs Program Fact Sheet: Information on NYS's tax credit for businesses that hire unemployed, disadvantaged youth.

HR Support and Compliance:

• Human Resources Consultation for Businesses: Access expert HR guidance.
• On-Site Health and Safety Consultation Program: Enhance workplace safety and health.

Tax Incentives and Financial Support:

• Tax Incentives for Businesses: Learn about available tax benefits for NYS employers.
• Shared Work Program: A layoff alternative.
• Workplace Safety and Loss Prevention Incentive Program (WSLPIP) Fact Sheet: Earn discounts on Workers Compensation Insurance premiums for keeping a safe workplace.

Data and Insights:

• Labor Market Information: Access data and analysis to inform your business decisions.

Targeted Initiatives:

• Business Jumpstart Initiative
• Business Services for Cannabis Businesses

Career Guidance:

• Career Zone: Offers resources to students, job seekers, and educators.

Important Considerations: The BAO operates within existing New York State Labor Laws and Regulations and cannot change these laws. We cannot alter deadlines for filings, payments, or refunds. The BAO does not provide legal counsel or representation.

Contact Information: Don't let unresolved issues hinder your progress. If you need assistance with any NYSDOL-related matters, or to request a presentation or outreach event, please contact our Business Advocacy Office today. We will work with you to understand your specific needs and develop a plan that meets your objectives. 

You can contact the Business Advocacy Office for general information and unemployment, tax, regulatory, or other issues with the New York State Department of Labor.

• Phone: 518-457-2824
• Email: [email protected]

Contact Form