Help logging into your Labor Online Services Account

Creating an NY.gov account

You can create an NY.gov account using the my.ny.gov registration portal. 
*Employers should refer to our Online Services for Employers page. 

Important: If you completed an application for Unemployment Insurance on the phone with the Telephone Claims Center, please wait at least one business day before creating your NY.GOV ID.

To create a new NY.GOV account, you will be asked for some personal information, including:

  • An email address you use regularly and one that you do not share with anyone else. This is very important, because the system allows only one NY.GOV account linked to a particular email address.

  • First name and last name: please be aware that you will not be able to change the name you enter, so please enter your correct legal name. 

 

Forgot your username:

It is possible to have multiple NY.gov accounts, which may be associated to different email addresses.

Use the Recover Username portal to have your username emailed to you. Any username(s) matching this combination will be sent to the email address you provided. To recover your username, go to Forgot Username Self Service

If you have used a Department of Labor Online service (e.g., Unemployment Services, JobZone) in the past, you must access that service using the same username you used previously. When recovering your username for a Department of Labor online service, make sure to provide the email address associated with the NY.gov account you used for DOL online service previously. 

 

Forgot your password:

You can use the Recover Password portal to reset or create a new password. 

If you do not remember the answer to your security questions, choose the option to reset via email. An email will be sent to the email address associated to the NY.gov username. The email will include a link, that will allow you to create new security questions and a new password. 

Update your email address that is linked to DOL NY.gov account

Go to my.ny.gov and sign in with the username and password you use to access your DOL Online Services.  After you login select "Update My Account" at the top of the page, then change your email address and click modify account. 

 

You Accidentally Locked your NY.gov Account

If you enter the wrong password too many times, you may get a message that your account is locked and to contact a system administrator.  However, you do not need to contact an administrator you can unlock your account by resetting your password.  To reset your password, go to Forgot Password Self Service. 

 

Error Messages

Error Message Assistance

 

Can’t use Unemployment Services Online because you need help with Multi-Factor Authentication

To access Unemployment Services online you will be required to setup Multi-Factor Authentication (MFA) and you will be asked to provide your Multi-Factor authentication every time you access Unemployment Services online.

We strongly recommend setting up more than one MFA option.  When possible, use different devices for each option.  For example, you can setup up SMS on your primary phone number and voice calls on a different phone number.  This ensures that you have alternate ways to authenticate if one method becomes unavailable. 

For more information regarding Unemployment Services and Multi-Factor Authentication go to our MFA help page.

Note: If you are verifying your identity with ID.me and you are having issues with the Multi-Factor Authentication that is being used with your ID.me account visit ID.me support for assistance. 

 

Troubleshooting Tips
 
Check Your Browser

If you know your username and password and you are having trouble logging into your Online Services account, follow these tips before continuing.

  1. Do not use a Virtual Private Network (VPN), proxy, or internet anonymizer service.
  2. Make sure you are using one of the following browsers, then clear your cookies, temporary files, and history from your browser:
  3. If the above steps don’t work, try:
    • Opening a private browser window (Incognito mode)
    • Using a different browser
    • Disabling plugins
    • Logging in from another device (try using your phone, tablet, or another computer), or
    • Restarting your computer

 

Check Your Link

Always use the correct link to login.  Do not use bookmarks or favorites for the Online Services login pages or any pages in your Online Services account.

  • If you are an individual who is using online services for Unemployment Benefits and/or for Job search activities/assistance, go to labor.ny.gov/signin
  • If you are an employer or filing representative/agent looking to use Unemployment Insurance Employer Online Services, go to the Employer Online Services page for information and to sign in.
  • If you are a parent/guardian of a Child Performer and need to request a 15 day or 12 month Child Performer Permit, go to the Information for Child Performers page for information about Child Performers and to request a permit online.

 

Contact Us

Call us if you continue to experience problems signing in to your DOL account after following the instructions above.  Please call are NY.gov help desk only after trying the self-help steps listed above.

  • DOL NY.gov Help Desk 1-800-833-3000
  • If you have need to File an Unemployment claim or need to certify for Unemployment benefits and you cannot log into your NY.gov account, you can call:
    • 888-209-8124 to file a claim over the telephone.
    • 888-581-5812 to certify for weekly benefits using our automated phone system.