SIDES and SIDES E-Response

SIDES E-Response provides an easy and efficient way for employers with smaller numbers of Unemployment Insurance information requests to respond to the Department of Labor. (Small third-party administrators cannot use the E-Response system to manage multiple accounts at this time.)

SIDES is a more automated data-exchange interface between employers’ IT systems and SIDES. It is designed for employers and TPAs that typically deal with a large volume of Unemployment Insurance information requests. It is especially helpful to those employers and TPAs that operate in multiple states.

SIDES E-Response is available free of charge to every employer. Small third-party administrators (TPAs) cannot use the E-Response system to manage multiple accounts at this time.

SIDES is available free of charge to large employers and TPAs.

SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to Unemployment Insurance information requests, saving time and money by:

• Eliminating delays related to paper mail delivery and allowing more time to gather information and respond timely;
• Ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow-up phone calls;
• Reducing paper handling, staff time and postage costs; and
• Helping employers maintain the integrity of their accounts. Your account is charged when there is an overpayment to a claimant because you or your representative responded late to the Department of Labor's request for information. This also applies if you give us insufficient information. SIDES will help you respond quickly and completely to the Department's requests for information.

As a result, improper payments are prevented, and Unemployment Insurance contribution rates are kept as low as possible.

As soon as you have completed both the separation and monetary interfaces and have tested them, NY State Department of Labor will test with you. You must have both the separation and monetary interface in place and active. Once these are in place, you can contact:

NASWA SIDES Team
email: [email protected]
website: https://info.uisides.org
See our SIDES web page for more information.

There could be several reasons why you have not received SIDES E-Response notifications:

• You never signed up for SIDES E-Response
• You have an inactive UI Online Services account
• You have an inactive UI employer account
• You are not a Master Administrator, so you are not aware of the email notifications
• There may not be any claims filed against your account

There could be several reasons why you have not received E-Response notifications:

• You have an inactive UI Online Services account
• You have an inactive UI employer account
• You are not a Master Administrator, so you are not aware of the email notifications
• There may not be any claims filed against your account

The SIDES E-Response system only handles separation and monetary issues from an original claim at this time. If an additional claim or monetary redetermination has been processed, you will receive paper forms. These notifications will be electronic and transmitted through SIDES E-Response in the future. Other exchanges, including Earnings Verification and Nonmonetary Determination and Decisions, will be available in the future as they are designed, developed and tested by the States Consortium and the National SIDES team.

It is also possible that you may have received paper requests because there was a problem with your UI Online Services account. An active UI Online Services account is required to use SIDES E-Response. If you disabled or locked your account, you will automatically revert to paper mailings.

There could be several reasons why you are receiving paper again:

• You have an inactive UI Online Services account
• You have an inactive UI employer account
• There may not be any claims filed against your account
• The paper request was for an additional claim or monetary redetermination.