TOP
​​​Retail Workplace Violence Prevention Training

SHARE

Share by Email
Share by Facebook
Share by Twitter

Overview

All employers with 10 or more retail employees must also provide an interactive retail workplace violence prevention training to all employees upon hire. After that, employers with 50 or more retail employees must provide retail workplace violence prevention training once a year. Employers with 49 or fewer retail employees must provide training every two years. ​​At the time of the training, employers must also provide their employees with a written version of the interactive training. Training must take place during paid work time.   

The retail workplace violence prevention training must include information and instruction on: 

  1. The requirements of the Retail Worker Safety Act.

  1. Measures retail workers can take to protect themselves when faced with workplace violence.

  1. De-escalation tactics.

  1. ​​​Active shooter events.

  1. Emergency procedures, emergency exits, and meeting places in the event of an emergency.

  1. ​​How to use ​​​security alarms or buttons and other ​worksite-specific ​​​emergency devices.

  1. ​Responsibilities of supervisors and managers​ before, during, and after emergency situations​, including ​developing ​​​work​site​​​​-​​​specific emergency procedures and training on areas of previous security problems.

The Retail Workers Safety Act requires that employers provide both the training in an interactive format to employees, as well as a written copy of the training material. The interactive training and the model training provided by DOL may be used by all covered employers, or employers can choose to develop and use their own interactive training for their employees.

Retail Workers Model Training

​​The Interactive ​​​Model​​ ​​​​Retail Workplace Violence Prevention Training​ is available at no cost for retail employers.  

 

Interactive Model Retail Workplace Violence Prevention Training

 

The Model Retail Workplace Violence Prevention Training does not include store-​​specific information.​​ Employers who utilize this model training should add site-specific or company-specific information to their ​​​t​​​raining, such as:

  • A worksite​-​​​specific list of emergency exits or a floor map with emergency exits clearly marked;
  • The location where staff should meet in the event of an emergency;
  • Instruction on the emergency devices (e.g., fire alarms) that are utilized in the workplace, if any, and how they operate;
  • Instructions on the security-related devices utilized in the workplace, (e.g. personal response systems or panic alarms), and how they operate;
  • ​​Additional store-specific or company-specific emergency procedures;
  • Any history of security problems at their store location and how they should be addressed.